Case Study: Personal Alert Victoria
Personal Alert Victoria is a daily monitoring and emergency response service. The service supports older people and people with disabilities to live independently, by installing an alarm and monitoring system in their house. The statewide Personal Alert service is delivered in Victoria by Peninsula Health owned business MePACS.
In addition to managing the delivery of this service, MePACS runs a dedicated Personal Alert Victoria call centre in regional Melbourne, which monitors and responds to calls for assistance 24 hours a day.
All testing is conducted in Victoria, supporting local jobs. Melbourne-based company Comtest Laboratories, provides NATA accredited testing for all the devices – ensuring a safe product and service.
Through Local Jobs First – Victorian Industry Participation Policy (VIPP) this service is delivering with a commitment to 94% local content.
From testing and installation of the personal alarm systems to the monitoring of the call centre – almost 20 Victorian businesses are playing a key role in delivering this service. As a result, this delivery of this service is supporting over 100 jobs, including 2 trainees.
Local Jobs First – Victorian Industry Participation Policy delivered:
- Almost 20 Victorian businesses
- 105 local jobs
- 2 trainees